0x.bet Casino - プレイヤーの預金が失われたようです。

I put €1000 in 0x.bet and it does not appear in my wallet and they have not provided me with any information about where my money is located and I want to request a refund in the help center but there is no support or agent to be able to cancel the transfer I made from Revolut.

metí 1000€ en 0x.bet y no aparece en mi cartera y no me han proporcionado ninguna información de donde se encuentra mi dinero y quiero solicitar un reembolso en el centro de ayuda pero no hay ningún soporte ni agente para poder cancelar la transferencia que hice des de Revolut.

Dear 92zpqsgjt4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

They have not refunded my money yet and I am very disappointed

Aún no me han reembolsado mi dinero y estoy muy decepcionado

I fully understand your frustration, 92zpqsgjt4. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear 92zpqsgjt4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.