10bet Casino - プレイヤーの入金が遅れています。

I made the transfer but the money doesn’t show up in the casino account.

Hice la transferencia y la plata no me aparece en el casino

Dear adharagp01, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment provider regarding this issue?

Was it your first deposit in this casino?

Which payment method did you use for making this deposit?

When exactly did you make this deposit to the casino?

Have you contacted the casino customer support to inform them that your deposit has not yet been credited to your casino account? What was their suggestion?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Veronika

Dear adharagp01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.