11Jackpots Casino - プレイヤーの撤退が遅れています。

Hi the casino i want to complain about is not listed its called 11jackpots.

11Jackpots.com" is owned and operated by TRW CORPORATE LTD. They will not pay me and are delaying its been over 15 days since they have had my complaintand my id passport and utility bill and debit card front and back. Its been 11 days since i have requested my withdrawal. i have tried being polite and have emailed their support email support@11jackpots,com but they dont answer me and when i go on the chat they are rude enough to say...."i have told you that they are dealing with it" and thats all i get. i really need this money , and would be greatful if you can help me.

iamongamstop

Dear Susan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Do I understand correctly that you haven’t received any confirmation regarding successful KYC to this day?

Would you be so kind as to send me all the relevant communication between you and the casino together with any other supporting evidence so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

You do realise this complaint is for 11jackpots.com and not a1casino

i have provided my Passport utility bill and driving licence but they didnt ever respond. i have been unable to withdraw and i am told by the chat agent that i should query why its taken so long with support@11jackpots.com

but they just dont respond ever. iwill email some of the emails ive sent to them to your email address.

Sorry i dont seem to have any emails from them only mine saying where is my withdrawal

Thank you very much Susan for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Susan,

I looked at your complaint and will do my best to help you. I would like to invite 11Jackpots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you so much xx

We would like to ask the 11Jackpots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks for trying they wont respond and as a stand alone casino i cant do anything they are just scammers.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.