123 Vegas Casino - 選手の退場が遅れました。

The first problem was when I was talking to Support about a bonus that I was supposed to get when I made a deposit they randomly gave me $150 bonus which had a $5400 wagering amount. I never asked for this bonus, and then they refused to take it off.

I actually made it through the wagering amount and I had $300 because I had made a $30 deposit so 300 was my limit. I requested my withdraw on June 30 and I still have not received it.

For weeks they kept telling me that I was in the final review and then in August they tell me that my CAF form oh good because I had sent the CIF for the card I thought I used to deposit but I was wrong. So I then did the form with the correct card and was told over and over again that I didn’t hand sign the form, but I did. This went on, literally for weeks was even told to sign the form in blue ink pen to verify that I had actually hand signed it.

Last week I got an email saying that my CIF form was finally OK because I sent them a picture of me actually signing the form and then the PDF of the form.

Now I am being told that I have to wait 10 business days to receive my withdraw, this is after waiting for three months.

During these months I have went through so many issues with them they tried to say that they were answering all of my emails which is untrue. I received any email and every time I tried to email them I would get an error from Google saying that my emails couldn’t be delivered to them, when I talk to you support, they just randomly close the chat window.

When I requested this withdraw, I still had $4000 in credits, since it said, my wagering wasn’t complete I went back and waited more till I was down to like three dollars so now I know they’re gonna take the $150 bonus that I asked them to take off because I never asked for it off of my $300 and if they would’ve just cashed me out when they were supposed to I would’ve still had the $4000 in my account that’s if I ever get my requested, withdraw and from what happened with them so far it’s highly doubtful They’re gonna actually pay me.

Dear jblameuser74,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified already? Do I understand correctly that you didn't complete the required bonus wagering? In order to check this, please forward a screenshot of your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you, jblameuser74, for your email. Could you please forward a screenshot of your bonus history too? I'd like to check which exact bonus you have activated and played.

as you can see the screenshot, I am once again trying to contact Support and they’re telling me it’s in final review like they have for the past two months

I can see that you were rewarded with Free Chips multiple times.

• Could you please advise how much was your active balance when you received the last Free Chip worth $150?
• Ideally, please request your game history from the casino and forward it to petronela.k@casino.guru.

Thank you in advance.

That's just it I never claimed that $150 bonus. I had made a $30 deposit and when I did that I had clicked on one of their bonus codes it was a percentage added on to my deposit but it did not activate. I contacted support and I told them that I didn't receive my bonus from when I deposited and instead of asking me anything about what bonus it was she put $150 chip on my account. I even asked her to remove it and she would not do it she told me to keep spinning. I have all of my conversations with support emailed to me but for the life of me I cannot figure out what email address it would be coming from so I can find them because I've had all of them emailed to me every time.

All of that is in the chat where I requested that she remove it she refused and told me to just keep spinning and everything would be fine. I even requested that it be removed more than once and I definitely requested it before I made any spins. I never clicked on a 150 bonus, because if you notice that bonus is for new players I already been playing for months by this time so it definitely would not have let me activate that bonus on my own.

• Have you succeeded in finding the relevant communication?
• Could you please forward a screenshot of your cashier history with visible deposits?

Hi sorry, I am not sure how to get the cashier history? I have pneumonia so I've been sick which is why it took me so long to reply. I went to the website and ask them for a copy of my transactions and they acted like they didn't know what I was talking about so I'm going to go and look for it right now

You should be able to see your deposits and withdrawals inside your account.

Dear jblameuser74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.