1Red Casino - アカウントの問題により、プレイヤーの引き出しが遅れています。

Good day

I have a small issue with a withdrawal at 1Red Casino. It's only 50 euros, though.

I make all my deposits with Paysafecard. At all casinos, not just 1Red. I only use the 16-digit PIN, which I buy either in a local store or online. I don't have a Paysafecard account, and one isn't needed, as you can see in the attached screenshot.

This has never been a problem at any casino. Only 1Red is now experiencing problems. Despite repeated attempts to explain, they continue to request a screenshot of a bank or account showing the deposit and my name. As I said, I've explained several times that I deposited without an account and only with my PIN, but they don't seem to understand.

It cannot be that a casino offers a deposit method but then does not accept it.

Many thanks

Guten Tag

Ich habe ein kleines Problem bezüglich einer Auszahlung im 1Red Casino. Es geht allerdings nur um 50 Euro.

Ich mache alle meine Einzhalung mit Paysafecard. In allen Casinos, nicht nur bei 1Red. Dabei benutze ich nur die 16 stellige Pin, die ich entweder in einem lokalen Laden kaufe oder Online. Einen Paysafeaccount besitze ich nicht, und dieser wird auch nicht benötigt, wie sie im angehängten Screenshot erkennen können.

Das war bei keinem Casino je ein Problem. Nur bei 1Red gibt es nun Probleme. Auch mach mehrmaligen Erklärversuchen forden sie weiterhin einen Screenshot einer Bank oder eines Accounts, in dem die Einzahlung und meine Name sichtbar. Ich habe wie gesagt mehrmals erklärt, dass ich ohne Account und nur mit der Pin eingezahlt habe, dass wird aber scheinbar nicht verstanden.

Es kann doch nicht sein, dass ein Casino eine Einzahlungamethode anbietet, diese dann aber nicht akzeptiert.

Viele Dank

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation, I’d like to ask you a few questions:

• Do you have any receipt or official confirmation showing that you purchased the PIN code you used to deposit into this casino?
• What kind of proof of deposit do you usually provide to other casinos when using this same payment method?
• Have you made any other deposits into this casino? If so, which payment method did you use?
• Have all your other documents been successfully approved during the KYC verification process?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Update: The casino relented and verified my account without asking for any further documentation. I received the money.

Thanks for the help!

Update: Das Casino hat eingelenkt und mein Konto ohne Nachfrage nach weiteren Unterlagen verifiziert. Das Geld habe ich erhalten.

Danke für die Hilfe!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Detok,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika