1Red Casino - 選手の本人確認書類は繰り返し拒否されている。

Verification docs, exactly like requested sent multiple times. Docs directly from my bank. Keep on declining my bank account docs. Also sent original mails with Proof of payments to them from the same (only account).

Hello Crawford123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick, docs approved yesterday. Thank you very much sir

Dear Crawford123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru