1win Casino - プレイヤーが賞金を受け取れずにいます。

I won the game on June 22nd and wanted to withdraw, but the withdrawal keeps getting delayed and now it says the activity session has expired and there is no session. And the promised withdrawal date is 7 days from the day I received no response and the withdrawal is not happening now.

제가 게임의 승리를 6월 22 일날 하고 인출을 원했지만 인출이 계속 지연 지연 되고 지금은 활동 세션 만료로 나오고 세션 없음 그리고 그리고 인출 약속한 날짜가 일 일에서 7일 이라고 하였지만 대답은 오지 않았고 인출도 지금 되고 있지 않습니다

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It hasn't been paid yet and you keep lying

아직 출금 되지 않았고 자꾸 거짓말만하고

No, definitely not, definitely said that he deposited money on the 22nd. When I asked him what time and minute he deposited money on the 22nd, he said he couldn't tell me. On the 22nd, the two of them didn't give me the money, so I told Caitlin to keep growing and eat. Year lime

아니분명아니 분명 22일날 입금했다고 하더라구요 개서 22일날 몇 시 몇 분에 입금 했냐고 물어 보니 그거는 가르쳐 줄 수 없다고 입니다 22일날 둘이 돈이 주지 않아서 입점 입점 계속 성장 먹으라고 케이틀린 됨 ㅋㅋ 년도 석회

They clearly said they would deposit on the 22nd, but they lied and said they deposited on the 22nd, so when I asked what time and minute the deposit was made on the 22nd, they said they deposited it into their account instead of into their account, and told me to wait 48 hours on the 23rd and 24th, so I waited, but nothing came in that day, so they asked me to confirm what time and minute the deposit was made, and they said they couldn't tell me.

분명 22 일날 입금한다고 했는데 22 일날 입금 했다고 거짓말 하고 그래서 몇 시 몇 분 의 22 일날 입금 했냐고 물어 보니계좌로 넣지 않고 계정으로 넣어줬다 하고23,24일 48시간 기다리라고 해서 기다렸지만 그날 들어온 게 없어서 몇시 몇 분에 넣었는지 확인해 달라아니 알려 줄 수 없다고 하네요

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you provide me with a screenshot of the withdrawal, making sure all the details are clearly visible?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.