2699 Club Casino - 決済が遅延しているとのクレームがあります。

2699 club in website,I have Withdrawal my money October 11th..still the money not credited in my bank account.. They are saying it was successful done their side. If I ask transaction slip they are not providing...

Dear Vamshi29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello this 2699 club site told me fastest withdrawal.. My KYC Fully verified.. And they are saying the transaction was done from their side.. If it's done it must credit right?

Hi... I'm just pinging in telegram and they are ignoring my messages for my withdrawal request and not giving solution please help me about this

Can you help me... They are not responding for my issue

Still money not credited in my bank account

They are not giving transaction slip and saying it was successful transfer...

Dear Vamshi29,

Have you received your withdrawal from the casino yet?

No I didn't get any money from this 2699

Seems like fraud app.. And there telegram id: @club269910

They are not providing transaction slip of transaction..

They are not giving my money.. Help me

Thank you for your reply, Vamshi29. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Do I understand correctly that it is marked as processed in your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They are not giving withdrawal to me.. They are saying the money was transferred to my account but there is not providing transaction slip to me and i haven't received any amount from them..they are not giving solution, just simply extending days like without providing transaction slip

Can you please help me

Please help me

Please help me to get my withdrawal money

Thank you very much Vamshi29 for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Vamshi29 

I'm Michal and I have taken over your complaint. I will contact the casino to see if I can help.

We would like to invite 2699 Club Casino to join the conversation.

Dear 2699 Club Casino, 

Can you please provide some information regarding the long delay of the player's withdrawal?

Hi Michal, they won't respond because they are fraud

He blocked me on telegram chat..

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Vamshi29

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal