321CryptoCasino - プレイヤーは制限された国からアカウントを開くことに成功しました。

Dear Erhan88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions but didn't find a list of restricted countries. https://321cryptocasino.com/page/terms-and-conditions.

Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules as my access has been denied when I used the Italian VPN (please see below).

Could you please advise how long ago you have registered your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your help

I have registered after searching best crypto casinos accept uk players and find in your website 321cryptocasino with very good reputation. I registered 4 5 days ago and there is option uk and uk phone number uk house address etc .. I even get confirmation text from them. Then I made two deposits and played overnight but in the morning I couldn't login, keep saying uk is blocked for login. No I did not use VPN.

Can you please try to login with 4g as I can still access to websites with 4g but not WiFi. If they blocked uk players then it shouldn't allowed me to deposits or registered. They is options upon registration select country UK and all UK address phone number etc

Best Regards

Erhan S****

Could you please advise if €180 is your deposited funds or winnings? How much is your active balance now, please?

I do apologize but our review inform players from the United Kingdom that they are not accepted https://casino.guru/321crypto-casino-review:

Could you please advise how much was your active balance when the account got blocked? Have you accumulated any winnings or lost your deposited funds?

Good morning

My account balance €15 euro or so.. it was crypto currency, I don't know exactly how much as Euro or pound. I am asking my whole deposits to be refunded not balance. You have change uk player accept to not accept after my complaint.

Thank you very much, Erhan88, for your reply. We have changed the information about the UK players independently from your complaint.

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Erhan88,

I'm Nick and I'll be assisting you from now on in your complaint. I will now try to contact 321Crypto Casino to ask for their assistance in resolving the issue.

We are currently in touch with the casino and trying to find out more information regarding your case. For now UK players are restricted for sure from the casino and we are trying to find out since when is it restricted and if there is a possibility for refund.

Thank you Nick..

This casino by far away from good reputation. If they are restricted for uk players then how come I registered successfully and received phone verification and uk and uk home address etc?. It wasn't restricted on casino.guru either. At least we can reach out as much players as we can to show this casino is not a trusted one,after 7 days still haven't received any information from they sides.

Thank you for your help Nick

Have a lovely day

Dear Erhan,

We have received information from the casino that UK is blocked for over half year. There were also multiple testers which weren't able to access the site from it. We are still in touch with the casino trying to find a solution which would fit for both sides. Will inform you once we get any update.

Regards,

Nick

We are still waiting for the casino to respond through e-mail. Will be extending the timer until then.

Hi Nick,

Hope you are well

Thank you for information and as we all see that they are not a legitimate casino, 3 weeks past still haven't replied or answered any questions.

My suggestion is please remove this casino on very good reputation to very bad, so people can see and not open account with them . 321cryptocasino is a very very bad casino in my opinion

I will wait for them to answer then I will Rise my complaint to Curaçao eGaming and ADR department

Best Regards

Dear Erhan88,

We couldn't get the evidence which we requested for techinal reasons from the casino. We have been informed us however that you have received back your last deposit according to their terms and conditions. We have tested the site multiple times from the UK and it always block the access so we currently have no idea how could you get to the site - the only explanation would be using a VPN program as the casino claim to have UK blocked for over 6 months.

Unforunately, based on this case we can't judge wheather the casino is right or not and we can't deduct from the rating as it is an uncertain case.

I would recommend to contact the licencing authorities as you planned anyway. After they give un an official answer, we might be able to close the complaint accordingly. Could you please adivse if you have contacted them already?

Hi Nick

Thank you for your reply.

No, I haven't received any of my deposits back. They blocked uk players after my complaint.

They are not legitimate casino

Hello again Erhan88,

At this point I can really only recommend you to contact the licencing authorities of the casino. They would be able to take the case even further. I will now however have to close the complaint as unresolved until we wait for the regulator's decision. I will contact you in the future to find out what did they respond to you or feel free to let me know once you hear from them to nikolas.b@casino.guru.

I'm sorry that we could not do more this time but I hope it can be still somehow resolved with the help of authorities.

Best regards,

Nick

Dear Erhan88,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at nikolas.b@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Nick

Dear Erhan88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.