4 Crowns Casino - プレイヤーの撤退は4ヶ月遅れています。

On 11.09.2021 I made a withdrawal of 5000 euros which has not been made until today, actually passing 83 working days, 4 months a day. Every time I contacted the casino representatives I was informed that it takes a little longer. I ask you if you can help me in this situation. The last update of the transaction status was updated on 14.10.2021.

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's the right withdrawal, I'll explain.

 On 20.07.2021 I replenished the account and I played reaching the amount of 1700 euros that I wanted to withdraw. I waited for withdrawal until 11.09.2021 when I was informed that I had to check my account again and the amount of 1700 euros was added to my game account. I checked the account again, with personal data, pictures after the identity card, all the documents I needed and then I continued to play the amount of 1700 euros. On that day, namely the date of 11.09.2021, playing I reached the amount of 5000 euros for which I made a withdrawal.

 On 11.09.2021 the condition of the amount of 5000 euros was "verification".

 The status of the amount of 5000 euros remained unchanged until 14.10.2021 when it changed from "verification" to "pending", reason for which it dates from 14.10.2021 and not from 11.09.2021.

Thank you very much, Ivan, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Ivan,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 4 Crowns Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 4 Crowns Casino and its team, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Ivan,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru