4 Crowns Casino - プレイヤーの撤退は遅れています。

I deposited £600 over four deposits.

I won £2000 and submitted the withdrawal request on 02/02/2022.

after 3 months they sent the winnings back to my gaming account saying there was a problem.

I made the withdrawal again on 10/05/22 and have been waiting ever since.

ibe sent numerous emails and sent messages in the online chat but it’s always the same response. They are checking and to be patient.

one employee says it’s with the finance department and the other says it’s with the risk department.

it’s been over 5 months now and I’m at a loss as what to do now.

Dear kjfizzle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Lastly, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

I have passed all the verification.

the winnings were without any bonus money.

I will email you the communication I have.

Thank you

This is also my first withdrawal.

Dear kjfizzle,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.