4KingSlots Casino - プレイヤーの撤退が遅れています。

Good day! I am still unable to resolve the issue with 4Kingslots casino on my own, so I am asking you for help.

On November 05 and 09, I uploaded the following documents to my account: passport, bank statement photo, Skrill account photo.

On November 10, 4Kingslots gave me good news - my documents and account have been verified.

On November 12, the $ 1000 pending withdrawal was successfully processed.

On November 16, I put the rest of my funds on withdrawal, which as of today have not yet been received by me.

On December 22, I sent an official claim to the casino, as the withdrawal was delayed for more than a month. And on the casino website in the public domain in the "Withdrawal" section there is information according to which the withdrawal of funds to the Skrill payment wallet is carried out instantly. I, as a casino client, have the right to regard this information as a public offer.

On December 23rd, the casino informed me that my withdrawals are pending.

On December 28, I asked again, when can I receive my money in the amount of $ 3425? There is no response from the casino.

Nevertheless, the casino on January 03, 2022 gave me the opportunity to withdraw $ 425, the remaining $ 3000 is still being processed

I ask you to help me get my funds in the amount of $ 3000.

Thank you in advance.

Hello DariBo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I hope I understand correctly, that you have already successfully received $1,000. Could you please advise whether you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello! My winnings have been accumulated without an active bonus.

I managed to get $ 1000 on November 12 and $ 425 on January 03, the casino credited $ 1000 today - January 13. The remaining $ 2000 was not credited to my wallet by the casino.

The necessary correspondence between me and the casino has been sent to your email address.

Thank you very much for your email and reply with updates, DariBo. Honestly, based on this description it doesn't feel like the casino is trying to confiscate your winnings or mislead you somehow. I understand your point of view and that processing of withdrawals is taking much longer than you expected. However, if your last withdrawal was credited yesterday I believe that it is only a matter of time before you receive the rest of your winnings.

Therefore, in this case, I would recommend that you wait for a few more days. I will keep this complaint open and if there is no development, we will intervene. Please, keep us updated in the meantime, and let us know if there is anything new.

Dear DariBo,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The casino credited $1,000 to my Neteller wallet. I look forward to receiving the remaining $1,000.

Thank you for the update, DariBo. It seems we are on the right track. I will keep this complaint opened until your confirmation that all withdrawals were successfully processed. Please let me know as soon as you receive the last payment.

Dear DariBo,

Has there been any news? Have you received the rest of your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello! Unfortunately, the casino has not processed my $1,000 withdrawal as of today. I have been waiting for my money for almost 3 months! I ask you to influence the casino.

Thank you very much DariBo for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello DariBo,

I looked at your complaint and will do my best to help you. I would like to invite 4KingSlots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 4KingSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. He wrote: "Good afternoon! I had a complaint about 4Kingslots Casino. The casino transferred my funds in full. I have no more complaints about the casino."

Dear DariBo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru