666 Casino - 決済が遅延しているとのクレームがあります。

I have played at this since on and off over the years and on 01/02/2025 I won and withdrew £110 it was in my bank within 4 hours I then went on later that night and got up to £740 which I withdrew. The next morning it said it had been declined and went back on my balance which I spent £40 of it and withdrew £700. Since then it has been pending it is now Thursday night 06/02/24 they have asked me to upload all my id bank statement bank card photo. I’ve done all that I’ve been told I’ve passed verification via chat support I’ve now received an email asking for a photo of a card I used years ago that I no longer use and cannot find they missinderstood and asked me to get a letter from the bank to show it’s closed this has nothing to do with the card I requested my withdrawal. I withdrew on the card on Saturday no problem now I won’t bit more they are saying my bank declined payment which my bank no nothing about.

Dear Dannyg0533,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Dannyg0533,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dannyg0533,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.