888 Casino ES - クレジット カードの紛失により、プレイヤーのアカウントが閉鎖されました。

Good afternoon, I've been fighting for the past week to reopen my account. They are asking me for a credit card that I lost over a year ago. However, I went to my bank today and they provided me with a certificate of ownership that clearly shows my name and the card number. Yet, they continue to cause me issues. I've been making withdrawals on other websites for over 15 years, and this is the first time I'm having such a frustrating issue. It feels like they just don't want to pay me.

Buenas tardes llevo una semana peleando para poder reabrir mi cuenta,ya que me están pidiendo una tarjeta de crédito que hace más de un año está estrabiada,pero hoy mismo fui a mi banco a que me den un certificado de titularidad que se ve claramente mi nombre y el número de la tarjeta,y me siguen poniendo pegas,llevo más de 15 años haciendo cobros en otras páginas,y es la primera vez que me están desbordando con este problema,parece que no me quieren pagar

Dear alanvilla117,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino ES.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when exactly was your account blocked?
• How did the casino inform you about the blocking of your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 
• When was the last time you deposited with the card in question in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, my account was blocked on Sunday (3-3-2024), I wanted to change my account to make a withdrawal, and that's when the problems began. I recharged on the day

(1-3-2024) €250 through my credit card I bought €100 and €150 from paysafecard in my paysafecard account with my credit card...then recharge at 888.es play poker and casino without any bonus, and when I wanted to withdraw my money, they started asking me for a photo of the credit card that I don't have, because it was lost, that I go to the bank and request a certificate of ownership, I did but it doesn't work for them, I already went to the bank twice, also because For work reasons I can't go to the bank all the time, but I already went twice, I showed them the messages, the very kind girl at the bank took me all the papers they asked for, but now they cling to the fact that I sent them a photo of me credit card, which is impossible because I lost it, I make purchases through my online banking, where my credit card drops these days, so they could send me a new one, it arrived today and I sent them an email, but Since this card is new and changes, the expiration date and the CVV are surely not given to me by the way, I am waiting for their response, what I believe is that they do not want to pay me and they do everything possible to make me give up and leave the money there, because no matter how many papers I have sent, nothing is useful, the truth is I don't know what to do anymore, I haven't made any irregularities for what. Play with my money, as if it were yours.

Buenos días mi cuenta fue bloqueada el domingo día (3-3-2024 )quise cambiar mi cuenta para hacer un retiro,y ahí empezaron los inconvenientes, Recargue el día

( 1-3-2024 )250€ atraves de mi tarjeta de crédito compre 100€ y 150 de paysafecard en mi cuenta de paysafecard con mi tarjeta de crédito..luego recargue en 888.es juegue poker y casino sin ningún bono,y cuando quise retirar mi dinero empezaron a pedirme que si foto de la tarjeta de crédito que no tengo,porque fue extraviada,que fuera al banco y solicité un certificado de titularidad,lo hice pero no les sirve,ya fui dos veces al banco,además por motivos de trabajo no puedo ir al banco a cada momento,pero ya fui dos veces les enseñé los mensajes,la chica del banco muy amable me sacó todos los papeles que ellos me piden,pero ellos ahora se aferran a que les mandé foto de mi tarjeta de crédito,la cual es imposible por qué la perdí,yo hago compras atraves de mi banca on line,donde baja mi tarjeta de crédito estos días,para que me mandaran una nueva,hoy mismo me llegó y les mandé un correo,pero como esta tarjeta es nueva y cambia,la fecha de caducidad y el CVV seguro que no me la dan de paso,estoy esperando su respuesta,lo que creo es que no me quieren pagar y hacen todo lo posible para que yo desista y deje el dinero ahí, porque por mas papeles que led eh mandado,nada mes sirve,la verdad ya no se que hacer,yo no eh echo ninguna irregulacion para que. Jueguen con mi Dinero,como si fuera de ellos.

Player's recent message:

"Hello, they have already reactivated my account and I have been able to log in and make the payment."

Could you please explain if we may consider the issue resolved?

I'll wait for your reply.

Player's recent message:

"Hola buenas ya me han reactivado la cuenta y eh podido entrar y hacer el cobro"

Could you please explain if we may consider the issue resolved?

I'll wait for your reply.

Good afternoon, I sent you an email these days! They already opened my account last Friday and I was able to withdraw, Thank you very much for the help and in the end 888.es do pay 😃 Thank you very much for everything

Buenas Tardes,te mandé un correo estos días ! Ya me han abierto la cuenta,el pasado viernes y ya eh podido retirar, Muchas gracias x la ayuda y al final 888.es si pagan 😃 muchísimas Gracias x todo

Dear alanvilla117,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru