888 Casino SE - プレイヤーの出金リクエストが遅れています。

I have requested a withdrawal of various amount totaling to around $21k. I then received the "run around" that my documents were not complete or missing info (even though it was all there). Seems to be sorted now, but they just haven't processed my withdrawal - I also have a few that have been partially processed.

Hello BStrykes,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account was fully verified on Nov. 16. I was able to make smaller withdrawals before that date though.

All the winnings were with real money - no play through or similar would have been needed.

I have connected fairly often trying to get updates - but just get statements saying: "rest assured your funds are safe" "please wait while the team processes" "it will be processed within 24 hrs".

Nothing seems to be moving or changing. I also have withdrawals that were partially processed ie. $550 withdrawal where I received $50, but remaining portion has been stuck since beginning of the month.

The main withdrawals just haven’t been processed at all.

Thanks!

Hello BStrykes,

It typically takes up to 14 days to receive a payout once your account has been verified. Since your account was verified 11 days ago, I would recommend waiting a little longer.

Please keep us updated if the payout is processed or if there are any delays.

Looking forward to your response.

Best regards,

Nick

Dear BStrykes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.