888Starz Casino - プレイヤーはプレイ中に技術的な不具合を経験しました。

Was given 50 free spins, played 49 no problem and on last spin with approx 30e winnings built up the game froze, now I can't load game so can't access the 30e winnings that need to be wagered. Have tried other games including from same provider and all load no problem, have tried clearing cache and using different browser but game still stops loading at same point. Live chat is non-existent (have spent 25 minutes waiting for a reply twice) and email support replied but seemed to avoid the actual issue. Feels like they just blocked the game so I can't try to wager the winnings but I'll be happy if proven wrong.

Dear Smallstakestoner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

You can close the matter, got game to work again, paid out e28.5 bonus funds and now casino say I need to deposit to activate which wasn't in terms but I know casinos are always dodgy with terms so won't waste my time complaining about it, at least I realized not to trust this casino before I deposited.

Dear Smallstakestoner,

Please understand that even if you've accumulated your winnings using Free Spins (No Deposit bonus) you might be asked to place a minimum deposit afterwards, to verify your payment method. It is nothing unusual.

However, if you wish to close this case, I'll understand. Please let me know.

Dear Smallstakestoner,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.