Abo Casino - プレイヤーの出金が遅れている。

They say they made the transfer but the money is not in the account, but then they suddenly had problems with verification, but they confirmed it. They just said it so that I would leave them alone, the money is not in the account, I made a nodapay real-time transfer

Sie sagen die haben überweißen gemacht aber das Geld ist nicht auf Konto erst Probleme mit verfiezierung plötzlich haben die es doch bestätigt habe das Gefühl sie haben das nur so gesagt damit ich die in Ruhe lasse das Geld ist nicht auf Konto habe mit Echtzeituberweisung gemacht nodapay

Dear serko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

case solved

Fall gelöst

case solved

Fall gelöst

Dear serko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru