Ace of Casino - プレイヤーはデポジット要件によりプレイできなくなりました。

I signed up won almost $1100 with the quickness off a $38 free bonus. they required me to deposit $38 to "authenticate" my account. I almost immediately started winning and when I got 1k was made to stop playing until I withdrew. I used the support chat and asked for a link to the User Agreements, T.O.S. or other legal disclaimers and was told I would recieve them via email AFTER I deposited. I told them no... that T.O.S. was to be available before even agreeing to an account... I don’t want to deposit if everyone is having same issues.

Hello Christyman2525,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ace of Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that depositing is almost always mandatory when you win from a free bonus ans the casino needs to verify your payment method.

Looking forward to your answer.

Regards,

Nick

I’ve had zero communication except for the initial response asking me to make the deposit.

here’s the thing, I’ll make the deposit, but I’m scared that I’ve had no communication. It just scares me.

Hello Christyman2525,

Keep in mind that it is entirely your decision and at your own risk whether you decide to deposit or not. As the casino's safety index isn't really high based on our rating, there can be still possibility that other issues will come up.

Please let us know regarding your decision.

After reading the reviews, no customer has ever been paid out. Zero, I’ve decided not to deposit based on the fact that I can’t get any communication and no one has ever been able to withdraw.

Hello Christyman2525,

Based on your decision, we will be now forced to close the complaint as the issue is no longer relevant as you refused to make the deposit into the casino.

Please be sure to always verify your account before registering to any online casino and try to read some reviews prior doing so.

Wish you best luck in the future.

Best regards,

Nick