Alf Casino - 出金が遅れているため、プレイヤーのアカウントは閉鎖されています。

I completed the wagering requirements for a deposit bonus and the money became available for withdrawal. I requested 2 separate withdrawals one for 500 and one for 436 and after 4 days they closed my account . I e mailed them and they said that they closed the account for their own administrative reasons. They told me that my withdrawals are still being processed but it has been 4 business days and nothing has happened . I feel like they are stalling .

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Hey there thank you for the quick response. I was playing slots only . They did not ask for verification. The verification section of the website said that my account didn't need verification . I have made successful withdrawals before but the amount was much smaller .

I would like to update the complaint. The first withdrawal of 500 has been completed.So I am now waiting for the second of 436 .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pokermail,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina