Alf Casinoのレビュー

The player won €600 and requested a withdrawal. His withdrawal was canceled, and the casino blocked his account. The casino claims that he has the same IP address as some other player. We closed this case as unresolved because we consider this to be against our Fari Gambling Codex.

The player received a free bonus upon the registration, made a minimum deposit, met all the wagering requirements and sent all the documents needed for verification. She requested a withdrawal, but about one week later, she never received any confirmation or update on the process. This complaint was not resolved due to the casino being unresponsive.

The player, Sergeii, a citizen of Russia, was registered as a resident living in Crimea which belongs under Ukraine's territory. His winning was confiscated and the deposit was promised to be returned to him due to a country restriction. When he contacted the finance team, they informed him that Ukraine was listed on their restricted country list and according to the payment provider and software suppliers representatives, Crimea belongs under the territories of Ukraine. The casino also informed him that as soon as he would withdraw his winning, they would close his account without a possibility to have it restored.

Karol requested a withdrawal and was asked to provide documents for verification, including his Ecopayz history for the past three months and a selfie photo holding a passport in his hands. Later on, Karol's account was closed and the reason was that he had a duplicate account. No update is available ever since then.