AllySpin Casino - プレイヤーは引き出しの遅延を経験しています。

Hi

I am contacting you because I am experiencing payment delays, I have been to similar sites before and I do not want to wait more than 2 weeks for my money. There are 3 active transfers in progress (3x160,000 HUF), I have not received any of them and it has been more than 6 days since the first request, they could not tell me the exact time when I will receive the money, I always get the answer that there is a delay, please be patient....please help me so that I can receive the money as soon as possible.

Dear boka89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I would like you to write to the casino and explain why my payout is taking so long...

Thank you for your reply, boka89. I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

It seems that it's not just my money that's delayed, but many others as well. I've tried contacting the finance group, but you can't write to them, only to the general customer service, and they always say that I won't get a concrete answer. Apparently they don't want to pay this week, I've been waiting for almost 10 days...

Dear boka89,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.

Thank you in advance.

Kind Regards,

AllySpin Casino Team

I would be very grateful if I could get my money as soon as possible, AllySpin Casino is my favorite, you guys are the best for me :)

I hope I finally get my money tomorrow. On Tuesday the first claim reaches 14 days, on Wednesday the 2nd reaches 14 days, on Thursday the 3rd reaches 14 days. 🙂

Hi, 2 weeks have passed and I haven't received my money. Please take action. Thank you!

I always get the same answer, I don't get a precise answer, and it's been 2 weeks, please contact the casino….

Dear Kristina, please answer me what you can do in my case.

I wrote you this email too.

Hello everyone,

Thank you both for your replies.

boka89, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

I had a smaller amount in the past, I have a real balance and they don't ask for verification