AllySpin Casino - リクエストにもかかわらず、プレイヤーのアカウントはブロックされたままです。

Hello, after repeated requests, my allyspin account has still not been deleted and blocked. I don't want to play anymore, but I can't do that without being blocked.

Hallo, nach mehrmaliger Aufforderung wurde mein Konto bei allyspin noch immer nicht gelöscht und gesperrt. Ich möchte nicht mehr spielen aber das schaffe ich nicht ohne sperre

Dear Peppino0511,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru. 

Thank you very much in advance. 

Best regards,

Dominika

Hello, thanks for your reply. I've forwarded the email to you.

Hallo, danke für die Antwort. Die Mail habe ich ihnen weitergeleitet.

Dear Peppino0511, is this the only account closure request you sent to the casino?

Hello, no, I just submitted another question today. It was answered, but my account still hasn't been closed or blocked, despite my explicit request.

Hallo, nein erst heute habe ich wieder eine gestellt. Diese wurde auch beantwortet allerdings wurde mein Konto trotz ausdrücklichen Wunsch immernoch nicht geschlossen bzw gesperrt.

My account is still not blocked

Mein Konto ist immernoch nicht gesperrt