Andromeda Casino - 選手の退場が遅れる。

Andromeda casino is stalling my withdrawal without giving me any explanation.

As per casino terms withdrawals are reviewed latest after 72 hours before they are processed. My withdrawal was not checked for 5 days now.

I request the casino to stick to their timesframes as depicted in the casino terms and process my withdrawal.

Regards

Hello PrinceNaseem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Andromeda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

I just received my money from Andromeda Casino. This complaint is successfully resolved.

Thanks

Regards

Thank you PrinceNaseem for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick