ArgoCasino - プレイヤーの撤退が遅れています。

This casino states withdrawal process is 48 hours i have been waiting 7 days and every day i ask how long more they just keep telling me the same old story 'soon' my account is fully verified so i dont see the problem, they should honour their customers.

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, thank you for your reply but my withdrawal is still pending in my account. I have completed my KYC verification last week and all has been approved. I am aware that covid has slowed things down but your site states 48 hours for withdrawals and i keep being told everyday soon, soon, soon. I would like some clarity on the matter please. Thank you.

I fully understand your frustration, Mandy. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Mandy,

Have there been any developments since our last conversation?

yes i have received my withdrawal but would not recommend this casino for withdrawals. Thank you i do not wish to comment any further and would like this matter closed.

As the winnings have been received and the issue resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mandy, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru