ArgoCasino - プレイヤーの撤退は遅れています。

I am waiting since 11.01.2022 for my money.

My account is full veryficated, my BTC adress is veryficated. Withdrawl is just pending and on the chat they are telling me all the time "Your requests are in the queue for processing "

It is not funny joke. More than 40 days of waiting for money is unaceptable in today industry.

I just want to take this money and never ever go to their site anymore.

Dear michalz91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I noticed you had one more complaint about this casino in the past and I see that you have faced the same issue.

Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

There is no additional communication with them.

Only via livechat and they are telling the same things all the time "you are in queque" "you will got your money" "we are support team not financial department".

I was playing with my money, never took any bonus there.

Thank you very much michalz91 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello michalz91,

I have reviewed your case and will do my best to help you.

We would like to invite Argo Casino to join the conversation. Argo Casino, can you provide some update on the situation with the player's withdrawal?

Dear Adam,

Payments to the selected payment system are processed with delays. Please allow additional time.

Best Regards,

ArgoCasino.

Thank you for the update Argo Casino.

Could you please advise a timeframe in which the player should expect to receive their payment?

We would like to ask Argo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I still didnt get any money.

This is f**cking joke ... 163 euro and I am waiting for this money for 56 days right now.

This company should have the lowest ranking on every page with big letters that they couldn`t pay money for clients in normal time!!

The war in Ukraine has affected processing companies and we have difficulties with payments. More time is needed to normalize the situation and return to the standard schedule. We apologize to you.

Thank you for the update Argo Casino.

Dear michalz91,

Due to the circumstances stated by the casino, we will extend the timer for another week to allow the casino more time to arrange your payment.

Look, war started 2 weeks ago and I am waiting for my money since 8 weeks.

They are just looking for excuses nothing more

64 days today and I still didn`t get my money.

163 euro ....

We would like to ask Argo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

70 days and I still didn`t get 163 euro. This company is insolvent.

Dear michalz91,

As there has still been no further response from the casino, this complaint will now be closed as 'unresolved'.

I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best regards

Adam