Arkada Casino - プレイヤーの撤退が繰り返し延期されています。

Hey today i was trying to withdraw funds but got rejected they asked me to confirm thats my crypto wallet i did that later i made withdraw but got rejected and i need to verify so i did that send them everything id selfie and even my credit card even i didnt use my credit card to deposit money and everything is approved but when i try to withdraw its just keep geting rejected with same reason need verify i send them email but got no answer what i need more to prove and there is no support just ai bot in chat

Dear coif,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Have you received any outcome of the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No i did not made any withdrawls before on kyc page there is green checkmark on all my documents and i did not use any bonus money was playing with raw money they dont hawe chat support only ai bot i sent them email but no answer for 2 days when i try to withdraw its gets rejected with reason need verify

Hello!

As we can see, to successfully withdraw your funds, you need to complete the full verification process. We regret that this procedure has caused you any difficulties.

You need to confirm your cryptocurrency wallet via email. To do this, please send the following message: "Your wallet address - withdrawal is correct" from the email address linked to your account to the email of our specialized department: kyc@arcada.casino

Once you’ve done this, please contact our support chat and click the "Call an operator" button. The information about your cryptocurrency wallet will be verified, and you will receive a response.

Best regards,

The Arkada Casino Team

Got told by 3 support operators after 1 hours they still reject my withdraw with message that this method is unrelated i made deposit with crypto ltc but gets rejected every time i get different answers from you email and support every support operator says sorry you can withdraw now and rejects

Problem solved

Dear coif,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru