Asino Casino - プレイヤーの入金はカジノアカウントに入金されません。

Hello, I made a successful credit card deposit but the money never arrived at the casino.

Hallo habe eine erfolgreiche Einzahlung per Kredit Karte durchgeführt jedoch kam nie das Geld beim Casino an.

Dear kruegertobias7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

the money has just been credited to my account.

das Geld wurde soeben mein Konto gutgeschrieben.

Dear kruegertobias7,

I'm glad to hear that your deposit was credited to your casino account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru