Avantgarde Casino - カジノのウェブサイトがブロックされているようです。

Finally was able to withdraw, waited 7 days with no response. Tried to log in today and casino is unavailable to me. Not sure if it’s down permanently or just for my IP address. This casino stole so much from me.

Dear Mbellantone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you for such a quick response. I opened my account about two weeks ago. My account was verified with the appropriate documents. 3 days ago not only could I not access my account but I could not access the casino website. I was able to contact support who is "working on the issue". My withdrawals were supposed to be sent out today—but as of now it still has not been completed. I will wait another day and if nothing is fixed I will reach out to support again.

Just wanted to update— I now able to access the casino and my account. My withdrawal is still pending. I will wait until the end of the day to see if it was processed like they promised.

Thank you very much, Mbellantone, for the update. Please keep me informed regarding any further developments. Looking forward to hearing some good news from you.

Hello Mbellantone,

Have there been any developments since our last conversation?

one of my withdrawals was submitted to me. They said it could take up to 26 days

Thank you very much, Mbellantone, for the update. Please keep me informed about any further developments.

Dear Mbellantone,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.