Avantgarde Casino - プレイヤーの撤退は遅れています。

They are fast to take your money but slow to withdraw. Two other casinos iv played told me to stay away but tho longest I've waited for a withdraw was 5 days .

Dear Francis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Ok I hope this isn't a tactic to try and have me reverse the withdrawal

Dear Francis,

Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It was verified and I initiated the withdrawal 6 or 7 days ago

Hello Francis,

Have there been any developments since our last conversation, please? 

They said I need to play more and try and win 200 to withdrawal

Is the $200 minimum withdrawable amount? That's why you have been advised to accumulate more winnings?

They said I'm not vip status so since I didn't complete enough deposits. They said only vip gets the 150 withdrawal and non vip can withdrawal 200 min

Could you please advise how much is your active balance now?

150 I'm still waiting

Have you tried communicating the possibility to deposit more funds into your account to top up your balance and be able to place a minimum required withdrawal request, please?

Dear Francis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.