Avantgarde Casino - 選手の退場が遅れました。

Hi , my withdrawal transaction in Avantgarde has been pending for 30 days or so , still in pending status at this moment , didnt recieve any updates about timeframes etc

Dear MatthewHeat,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MatthewHeat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money came five days ago, I apologize for not writing right away,

Please mark this complaint as resolved

Thank you very much for your help casino guru !

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MatthewHeat, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru