Avantgarde Casino - 選手の退場が遅れる。

Withdrawal from the Avantgarde casino takes a very long time for more than a month (already 38 days), I made a deposit and sent documents, everything fine with that but the transaction is still pending

Hello MitchellPlays,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Was verified on February 13, yes, the winnings were from free spins and required a deposit from me in order to be able to withdraw funds. Casino only sends me promotional offers to me so far, does not write when the withdrawal of funds will be processed

Thank you MitchellPlays for all the information provided so far. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi MitchellPlays,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Avantgarde Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Are there any reasons for the withdrawal request to be still pending? What are the obstacles to processing it from your side?

I'm looking forward to hearing from you.

Kind regards,

Natalia

Hello,

We indeed can see that there has been an issue with one of the verification documents, which caused a delay.

However, the withdrawal was processed and sent already.

In the future, please make sure to communicate with us via our support box email or 24/7 live chat. We are available there for anything.

Thank you for your cooperation,

Avantgarde

Dear Avantgarde Casino, thank you very much for your response.

Dear MitchellPlays, as you can see, the casino confirmed that your withdrawal request was finally processed from its side. Please, let us know when you receive your funds. I hope it won't take a long time.

I'll set the timer for you for 7 days, please keep us updated.

Best regards,

Natalia

The money came two days ago, thanks for helping the casino guru team and Avantgarde support , great news , the complainted can be marked as resolved.

Dear MitchellPlays,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.  Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia