b-Bets Casino - 決済が遅延しているとのクレームがあります。

The b-bets casino decided for no reason to freeze my withdrawals.

El casino b-bets , decidió sin motivo alguno congelar mis retiros.

Dear drrojo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear drrojo,

Have you received your withdrawal from the casino yet?

No, I haven't received it yet.

No , aun no lo recibo.

Thank you for your reply, drrojo. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you made successful withdrawals before? Yes, I have a balance of 185,000 euros to withdraw, they only deliver 5,000 euros per month, I've been withdrawing 5,000 per month for almost two years, but 4 months ago they started not paying me.

Could you please confirm that you have passed the KYC verification? It's all in order

Have you accumulated your winnings with or without an active bonus? no bonus

¿Ha realizado retiros exitosos antes?  si, tengo un saldo de 185.000 euros para retirar, ellos solo entregan 5000 euros por mes, llevo casi dos años retirando 5000 por mes, pero hace 4 meses empezaron a no pagarme.

¿Podría confirmar que ha pasado la verificación KYC? Está todo en orden

¿Has acumulado tus ganancias con o sin un bono activo? sin bono

Have you received any explanation from the casino regarding the delayed payment? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear drrojo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.