B1 BET Casino - 選手の退会が遅れました。

hello i won 130 thousand in bets i asked for the withdrawal eporem canceram emu withdrawal and they still take all my winnings

ola eu ganhei 130 mil em apostas pedi o saqu eporem canceram emu saque e ainda tiram todo meu ganho

Dear zsampaio64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Additionally, would you be so kind as to post here the link to the casino you are experiencing issues with?

Looking forward to hearing from you.

Best regards,

Kristina

https://m.b1.bet/#my withdrawal has been canceled and all my winnings are taken

https://m.b1.bet/#minha retirada foi cancelada e tiram todos meus ganhos

Thank you for your reply, zsampaio64. Have you accumulated your winnings with or without an active bonus? Have you tried contacting the casino regarding this issue, or have you received any explanation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear zsampaio64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.