Bao Casino - プレイヤーはデポジット賭け条件に不満があります。

Was told i had to wager 10x my deposit as per terms and conditions. Read terms and conditions and wasnt stated anywhere emailed support and never heard back. Absolute scam that will take your money. AVOID AT ALL COSTS

Dear Kyran,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I admit that this rule isn’t very common, we don’t think it is unfair. Rules like this works as a protection against money laundering.

If you played games other than slots (roulette, blackjack, live dealer games), or didn’t play at all it can be higher. I would recommend you finishing those wagering requirements, because you won’t be able to withdraw.

Could you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kyran,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.