Beem Casino - プレイヤーの撤退は中止されました。

I deposited 100 euro to this casino with 150% bonus, i wagered 6000 euro and i was left with 1500 euro, they paid me the first 400 euro of my 1500 total, since 4/6 i havent received any payments to my bank account but they say that they have accepted it and its my banks problem for the delay, of course this is not true because the previous payments were done very quickly in a day or two. So i need your help because i need to withdraw 1100 euro still. 3 weeks have passed since my last payment, and when i asked them to be paid in skrill they didnt want to. Only via bank transfer. Help me please.

Dear NikosPapachris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €1,500 has been approved by the casino and subsequently split into several installments? Do I understand correctly that the remaining payments have been processed but allegedly delayed by your bank, hence they’re not visible anymore in your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello petronela, the casino asked me to do 100 euro withdraw per day. As i did, the first 400 euro were paid quickly but then since 4/6 i havent received any payments, and i spoked with my bank too and they told me that they havent received any payments to approove. Yes my hole balance is pendint to withdraw .They say that they have prossesed all the payments by their side yes, i asked for proof that they forwarded them but they havent responded me. Thanks for your time

Thank you very much, NikosPapachris, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello NikosPapachris,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Still none of the payments have been done, havent received any money. They told me now that a supervisor is overviewing my situation, but i think is just to delay me more.

We would like to ask the Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello i hope they will answer, still havent received any money

Hello,

sorry for the delay, we're investigating the case now.

Best regards,

Beem Casino Team

I am waiting for a solution by you, its been over a month since my last payment on 4/6/2021

The casino today canceled all my pending withdraws and they returned my balance. So now i need to make again all the withdraws with 100 euro daily limit. I asked them to withdraw theough neteller and they denied because they said they only make payments to bank accounts, how convinient, which have problem now. I dont know whats going on with this casino they are very inconvinient

The first 100 euros were paid out today. 1000 remaining

We would like to ask the Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Received another 100 euro today, 900 to go

Hello,

Next payment was made on 22/07.

Kind regards,

Beem Casino Team

When is the next one going to be done?

Havent received any payments yet, 1050 euro remaining to be paid and this situation is over 2 months.

Hello,

Next payment will be made today.

Kind regards,

Beem Casino Team

Dear beem casino i want to know how often i will be paid, this case is taking too long.

None of my withdraws have been prosseced, they are all still pending.

Yes i received rhe payment, 850 euro left to be paid

Received another 100, 750 euro left

Received another 100, 650 euro left

Received another 100, 550 euro left

Received another 100, 450 euro left

Thank you, Nikos, for the updates. Please, keep me updated until the full amount will be paid.

Yes Villiam of course, they are consinstant now with their payments.

Hello,

next payment will be made today.

Kind regards,

Beem Casino Team

Hello yes i received another 100 euro, 350 euro left

Received another 100 today 250 euro remaining

Hello,

next payment will be made today.

Kind regards,

Beem Casino Team

Hello,

final payment was made today.

Kind regards,

Beem Casino Team

Received all the payments, the thread can close

Dear Nikos,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru