Beem Casino - プレイヤーの撤退は遅れています。

Hi there,

I requested my withdrawal 2 weeks ago. With the payout, the account should also be verified at the same time.

Nothing has happened until today.

The live chat told me I should cancel the payout again and adjust it to 300 euros (maximum payout because of the bonus) and they tell the finance department what will happen faster.

So far, no document has been verified and nothing has happened with the payment.

Hallo,

ich habe vor 2 Wochen meine Auszahlung beantragt. Mit der Auszahlung soll auch gleichzeitig das Konto verifiziert werden.

Bis heute ist gar nichts passiert.

Der Live Chat meinte zu mir ich soll die Auszahlung noch mal stornieren und auf 300 Euro anpassen ( maximale Auszahlung wegen Bonus ) und man sagt der Finanzabteilung bescheid damit da schneller was passiert.

Bis jetzt ist kein Dokument verifiziert worden und bei der Auszahlung ist auch nichts passiert.

Dear DerKoenig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you have provided all the required documents but your account has not yet been verified?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

a payout and verification is done at the same time at this casino. So that means my account has to make a payment to be verified. So far neither has happened.

All required documents were already submitted 2 weeks ago.

The communication took place via live chat, where you think it can take up to 3 days and the payout also 1 day. It's been 2 weeks now.

Absolutely nothing has happened so far

Hallo,

eine Auszahlung und verifizierung wird bei diesem Casino gleichzeitig gemacht. Das heißt also meine muss eine Auszahlung tätigen um verifizeirt zu werden. Bisher ist beides nicht passiert.

Alle erforderlichen Dokumente wurde schon vor 2 Wochen eingereicht.

Die Kommunikation fand zum Live Chat statt wo man meine dass es bis zu 3 Tage dauern kann und die Auszahlung auch noch mal 1 Tag. Das ist nun 2 Wochen her.

Bisher ist absolut nichts passiert

Thank you very much for your reply, DerKoenig. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I wrote about the bonus above. I accumulated winnings with active bonus. That's why I'm only allowed to pay out 300 euros.

Still nothing happened and everything is pending.

Das mit dem Bonus habe ich doch oben geschrieben. Ich habe mit aktiven Bonus die Gewinne angesammelt. Deswegen darf ich ja auch nur 300 Euro auszahlen.

Es ist immer noch nichts passiert und alles ist ausstehend.

My bad I must have missed that, thank you, DerKoenig. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello DerKoenig,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear all,

we're very sorry for the delay, the payment will be processed today.

Kind regards,

BeemCasino Team

As expected, nothing happened again.

Where is the problem?

What's that supposed to mean?

Wie vermutet ist trotzdem wieder nichts passiert.

Wo ist denn das Problem?

Was soll denn das.

@BeemCasino

nothing happened the last 2 days. Where is the problem please?

Should I wait another month now? What the heck are you supposed to do....

@Beem Casino

es ist wieder nichts passiert die letzten 2 Tage. Wo ist denn bitte das Problem?

Soll ich jetzt noch nen Monat warten? Was soll denn der Mist man....

Hard to believe but the payout was successful. After a whole 3 weeks.

Now the money just has to arrive in the account at some point.

Kaum zu glaube aber die Auszahlung war erfolgreich. Nach ganzen 3 Wochen.

Jetzt muss das Geld nur noch irgendwann auf dem Konto ankommen.

Dear all,

thank you for the patience, the payment was processed successfully.

Kind regards,

BeemCasino Team

Dear DerKoenig,

let me know when you'll receive your money in your account, please.

Hello,

the money has arrived in my account. So it's all done and I thank you

Hallo,

das Geld ist auf meinem Konto angekommen. Es ist also alles erledigt und ich bedanke mich

Dear DerKoenig,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru