Beem Casino - プレイヤーの撤退は遅れます。

Hello,

I have now been waiting 11 days for my withdrawal.

No information from the chat or from the financial department.

I hope you can help me with this case.

Hello hansenboss88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when? Did you accumulate your balance from real money or did you use any kind of bonus?

When was the last time the casino responded to you and what was it about?

Please note that we usually recommend to wait at least 14 days after finishing the verification process to receive your first winnings and from our previous experience it might take even longer in this specific casino so I would definitely wait for at least a week longer.

Looking forward to your answer.

Regards,

Nick

Hello,

I dont know if is vertified or not, because i never got an answer from them. Sent all the documents, and got an withdrawal 02.04.2022. So it should be.

I have withdrawal from alot of casino, but never waited almost two weeks for a withdrawal.

Anders

Hello,

Its now 13 days since a made an withdrawal, still no update from the casino.

I would realy like some help with this case.

Anders

Hello,

They have now blocket me from the site..

And i still have money pending to withdrawal. Please help me with this!

Anders

Hello hansenboss88 and thank you for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, hansenboss88,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? Why has his account been blocked?

Thank you in advance for providing the information.

Hello,

After i contaced Beem suport i have now got acsess to my account. So i am not «blocked» annymore. Screenshot from today is uploaded.

Thank you for the update. However, I would like to wait for the casino's response regarding the estimated time frame for processing the pending withdrawal.

Hello,

After "fighting" on chat for 30 min i got my withdrawal.

I would now like Beem to close my account. I would never play here again.

Thanks for the help Casino guru / Branislav.

Although with a delay, great news! Thank you, hansenboss88, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru