Beem Casino - 選手の退会が遅れました。

Hello. I am writing to you asking for help. I made a deposit on 27.09 on the beemCasino website I chose the deposit bonus, I managed to turn it and won after turning the bonus 450 euros, ordered a withdrawal of 400 and after a while 50 euros to my bank account. A few hours later, I could not even enter the transaction history, so it is until now, when I press the stories, a white image pops up and I have to refresh the page. I have read reviews about this site and I am concerned about my payout, I don't know what to do because when I ask the casino help, they reply off-topic and wait for the payout, but it's been a while and no specifics on their part. please reply and consider my complaint. Thank you in advance for any contact and help. greetings and I attach screenshots that I have at the moment

Dear 2001maksik,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you have withdrawn any winnings from this casino in the past? Was your account fully verified already?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear 2001maksik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 2001maksik,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.