Beem Casino - 選手の退場が遅れる。

Its been 2 weeks and i have still not received my cashout. Support is not being helpful at all, they only answer something like sorry for the delay it might take a few more days and after a few days they come up with other stuff. Also they are not even verifying my account, i sent my documents 16 days ago.

Hello hirssari,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent my Id, utility bill and a proof of deposit method on August 3th and none of them are approved or declined. Last time i was in touch with support was on August 18th i was asking about the cashout and got the usual answer that they are sorry for the delay and they are working on it which is pretty much the same answer i have gotten every time.

Dear hirssari,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.