bet-at-home Casino - プレーヤーが払い戻しを求めている。

When I asked them to set me up with a limit of 100 euros a month,of course they didn't take that into account,and I played all the money I received during my maternity leave.Now that I've filed a lawsuit against them,the dudes are in personal bankruptcy and only deal with losses above 50.000€.Tell me, is that fair?Who should I ask for lost money?Honestly,please tell me where to turn.Melita

Dear Bratonci140,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify what type of limit you set? Was it a loss limit?

Also, would you be so kind as to clarify the dispute value (€18,000)?

Have you contacted the casino regarding this issue?

Thank you in advance for your reply.

Best regards,

Kristina

Hello.I lost almost 18,000 euros.After the account was closed,I asked them to reopen.I didn't take into account responsible play because I had personal problems and i got into even bigger.My account was simply closed because I kindly asked them if they could pay me back at least 2,000 euros.I only asked them once to set me a monthly limit 100€.Of course, they didn't do it.They let me play,and in a very short time,I paid a lot of money.Because they did not want to return any funds,I found help from a lawyer,who unfortunately has no power because the company is in personal bankruptcy and only deal with losses above 50000€.Unfortunately,I don't think I'm ever going to see that money and the bank's going to close my account because I have credit and no more income.I've given them enough to be in big trouble.

Thank you very much for your reply, Bratonci140. Could you please forward me the request to set a limit together with any other relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Bratonci140, thank you for your email, however, I am not sure I understand how this is related to our case. Could you please elaborate?

Moreover, I would like to emphasize, that we cannot contact the casino before we see your request to set the limit. I am afraid that if you do not have this evidence, we are not able to proceed with the complaint.

Bratonci140, thank you for another email. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.