Bet-nox Casino - プレイヤーのアカウントが突然無効化されました。

Hello there.. I was playing at this specific casino and I had approximately 1550 euros in my account. Suddenly, I was kicked out of the connection and received a message stating "Your account was deactivated". I am unable to access my account and when I reached out through live chat, they asked me to report this issue via email, which I have done. I will wait for their response and then get back in touch with you. Thank you.

Γειά σας..έπαιξα στο συγκεκριμένο καζίνο και έφτασα περίπου 1550 ευρώ. ξαφνικά με πέταξε από τη σύνδεση και ένα μυνημα μου γράφει Your account was deactivated!!!δεν μπορώ να μπω στο λογαριασμό μου και στο livechat μου είπαν να στείλω e mail να το αναφέρω όπως και έκανα.θα περιμένω απάντηση και θα επικοινωνήσω πάλι μαζί σας.ευχαριστω

Dear souflis,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Bet-nox Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Do I understand correctly that you were logged out of your account while playing a slot game, and then you were unable to log back in?

When exactly did you contact customer support regarding your blocked account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

That's exactly what happened. while I was playing it kicked me out of the connection and I can't get back into my account.. it says your account is deactivated... I have sent all my documents up to that moment they were being processed. .in the e-mail I sent them, they replied that my account is under review. I don't understand what could have happened. i contacted at the very moment when the incident happened..and immediately opened my complaint to you..thanks

Ακριβώς έτσι έγινε.την ώρα που έπαιζα με πέταξε από τη σύνδεση και δεν μπορώ να μπω ξανά στο λογαριασμό μου..μου λέει πως ο λογαριασμός σας είναι deactivated...Τα έγγραφα μου τα έχω στηλει όλα μέχρι εκείνη τη στιγμή ήταν υπό επεξεργασία..στο e mail που τους εστηλα μου απάντησαν πως ο λογαριασμός μου είναι under review. δε καταλαβαίνω τι μπορεί να έχει συμβεί. επικοινώνησα ακριβώς εκείνη τη στιγμή που έγινε το περιστατικό..και άμεσως άνοιξα το παράπονο μου σε εσάς.. ευχαριστώ

Hello

Player account has been closed, all bets voided and deposit returned as we have received a following notice from our sportsbook provider:

˝Player has exploited a temporary glitch in Genius feed where there was a delay so he literally could place a bet on a market that had already happened."

Any additional documentation can be provided upon Casino Guru request.

Thanks for understanding

Bet-Nox team

They do not say the truth...my account is closed now to speak and i can not login.

Just they open my account and all wining is void..

Dear souflis and Bet-Nox team,Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika