Bet On USA Casino - プレイヤーの撤退が遅れています。

Any help or guidance would be greatly appreciated, as this has been a horrible experience.

I requested a $3K withdrawal from BetOnUSA a month ago. They advertise their Bitcoin processing time to be 3-5 Days, and their Terms and Conditions say money must be sent within 7 days to the player. There is no reason this should be held up. I reach out multiple times a day at this point, and just get the runaround, or standard responses (i.e Our Processor has not given us an update yet). I am in desperate need to receive these funds. Any plan of action that anyone would suggest? Other books I have played at get me the money within a day or two. Thanks so much.

Dear BlindedFairy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina -

I have never made a withdrawal from this site. I have played on it for years.

When I requested the withdrawal, they sent me verification documents which I filled out immediately. They confirmed they received them. This is not the hold up as they continue to tell them that the withdrawal is "in line" with the processor.

There was some bonus money I believe with my deposit, but I was well past any rollover requirements, so this is not the holdup either.

They just continue to say that they don’t have an update from the processor. But they are doing nothing to get this processed and it’s been a month. I really need this money immediately.

Tarik

Thank you for your reply, BlindedFairy. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello - It is listed as "Withdrawal Pending". I will send to your e-mail some of the correspondence with thier customer service. It is mainly them giving non-updates by saying the withdrawal is "in line to be processed" or that they continue to "follow up with the processor but don't have an update yet". 

Unfortunately, I have not received any emails from you yet. Please forward them as soon as possible, so we can proceed with this complaint. Thank you.

Hello, I just sent them to you. Thank you.