Bet2U Casino - プレイヤーの撤退は遅れています。

I don't remember if I registered at bet2u through casino.guru maybe you can check it with my email.

I am waiting for a withdrawal since October of last year, I don't know what to do anymore, I quickly verified my account in a few days after requesting the withdrawal.

they keep responding to my emails saying that they are still processing the payment, no explanation.

last answer on 04/28:

"Thank you for contacting us. We sincerely apologize for the wait. Your last withdrawal request is still being processed. Your query has been forwarded to the corresponding department and should be handled as soon as possible."

Dear juansito1535,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, this is my first withdrawal attempt, and i have not used any bonus.

There was not much communication with the casino, just the standard verification process and then my attempts to get explanations that were always answered with an automatic email.

Dear juansito1535,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.