Bet2U Casino - 出金を試みた後、プレーヤーのアカウントが閉鎖されました。

Hello, I have been scammed by a betting site www.bet2u.com

I opened an account and sent all the required documents and everything is fine

After winning and requesting to withdraw money, they asked me for additional verification, and I sent everything, after which they asked me to verify via Skype video call.

I completed the verification via Skype and everything is legal

After a long time, my account was closed and my money was stolen for no reason. I have been waiting for more than two months

Dear Nani25019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I opened my account in April and was playing live casino games and sports betting

Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Also, please bear in mind that if the issue is sports betting related we won't be able to assist you.

My earnings without bonus I win this money in casino and soccer

There was no active bonus in my account

I received this mail saying that I opened the account on two phones. I own one phone and I did not open the account on any different phone. This is how they steal money

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Was this your first withdrawal attempt or have you received winnings from this casino in the past?

I am sure my account has not been opened on any other phone

I previously withdrawn the amount of 180 euros and got it in the first withdrawal

Then I withdrew 4,500 euros, got nothing, and the problems started

Any news ?

Dear Nani25019,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.