Bet2U Casino - 選手の退会が遅れました。

After making a deposit of 100 euros, I received a bonus of 100 euros and met the wagering requirements in sports betting.

I currently have more than 1200 euros in my Bet2U account, but I can only withdraw 500 euros at a time. The withdrawal request is from 10/15/2022 and has been on "new" since then.

The live chat has confirmed that the account is verified, but always directs me to the email address when I ask for the withdrawal.

But I get no reply to my emails.

Nach einer Einzahlung von 100 Euro habe ich einen Bonus von 100 Euro bekommen und die Umsatzbedingungen in Sportwetten erfüllt.

Ich habe momentan mehr als 1200 Euro auf dem Konto bei Bet2U, kann aber nur 500 Euro auf einmal auszahlen. Die Auszahlungsanfrage ist vom 15.10.2022 und steht seitdem auf "new".

Der Livechat hat mir bestätigt, dass das Konto verifiziert ist, verweist mich aber immer an die Email-Adresse wenn ich nach der Auszahlung frage.

Ich bekomme aber keinerlei Antwort auf meine Emails.

Dear SilkeM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear SilkeM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear SilkeM,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.