BET90 Casino - プレイヤーの撤退は遅れています。

Hello Casino Guru,

I deposited this website so far, 196 Euros. After that the website has been limited me. I withdrawan 946 Euros. They informed me that I had to verify account. I uploaded all documents in same day.

But it's been more than two weeks after withdrawal and it's been more then 10 working days after uploaded documents. They don't response my email's. I didn't use any bonus, before become a member I checked T&C. I just used Mifinty method. Nevertheless, I coudn't find anyone to talk. Live chat just says we will send it as soon as possible. They don't send my money. Please help about this.

NO ONE SHOULD TRUST THEM! 

Casino Guru has to change this: Very good reputation

BY CASINO GURU

Dear sezergurses,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Do I understand correctly that you have not yet received confirmation regarding successful verification?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi again,

After I shared this problem on here, they verified my account immediately - 28.04.2022.

Anyway, I got email yesterday that I will receive money at least today. As you can see it.

I will update this, accordingly the situation. Thank you.

Hi again,

When I wrote last massage. They sent my money.

So this is Casino Guru magic 🙂

To summarize in general; They verified account after 10 days uploaded documents. They sent the money after 16 days withdrawn.

I'm not satisfied for communication or trusty. They just waited me to share my complain on here. If I wouldn't do that what would happen?

Anyway, thanks Guru 🙂

Thanks for the updates, sezergurses. I am happy to hear that the casino has finally approved your withdrawal. Have you already received your winnings? Can we now consider this complaint resolved?

Dear sezergurses,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi,

Yes it's solved.

Awesome news, sezergurses. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.