BET90 Casino - 決済が遅延しているとのクレームがあります。

Greetings. I am using this page to show my discontent with Bet90. I have been trying to withdraw my money for 3 weeks that I obtained thanks to the sports welcome bonus, which I released by fulfilling all the conditions and betting my entire initial deposit. Unfortunately I must say that the Bet90 support staff (chat) apparently has instructions not to be transparent about the reasons why withdrawals are not approved. In my first withdrawal attempts (for 2 weeks) they claimed that my orders were being rejected because for Directa24 my bank details were incorrect. But I was able to talk to Directa24 on Facebook and they told me that this was false, that for them I have never made any withdrawals, and that Bet90 was always the one that rejected my withdrawals.

Then I tried Mifinity... it's a form of payment but you can neither deposit nor withdraw.

This last week I tried for FTN (tokens). I deposited by that means, I bet and made the withdrawal request (On June 5), being approved in 12 hours and finally I was able to withdraw 10 USD. After 24 hours of my first request by FTN, I requested a withdrawal again (On June 6), and that is the one that has not been approved yet. The ones in the chat forwarded me the details of my transaction and supposedly for them my withdrawal request was made on June 7... which is false... it was made on June 6. And since their withdrawal policies are processed up to a maximum of 3 business days, that term was fulfilled today Friday, but since their system has changed the day (supposedly), now it was left for Monday. In addition, they argued that the payment provider has an international schedule, and that is why the day has been changed (June 7)... Which is false because my 1st withdrawal was requested on June 5 at the same time (16 :00pm) and there it reflects to them as it was also June 5th. I am very tired of so many excuses and I would like the representative of Bet90 casino to speak with those in charge of the financial area so that they already approve my withdrawal.

In the images you can see that my account is verified and the times that withdrawals have been rejected, which is the reason for my distrust despite the fact that at least 1 withdrawal has been validated, since there are so many cases of problems in the withdrawals, it seems that Bet90 likes to keep the money from the winnings as long as they can...

Saludos. Estoy usando esta página para mostrar mi descontento con Bet90. Estoy desde hace 3 semanas intentando retirar mi dinero que obtuve gracias al bono de bienvenida de deportes, el cual liberé cumpliendo con todas las condiciones y apostando todo mi depósito inicial. Lastimosamente debo decir que el personal de soporte (chat) de Bet90 al parecer tiene las instrucciones de no ser transparentes de cuáles son los motivos de porqué no se aprueban los retiros. En mis primeros intentos de retiro (por 2 semanas) ellos afirmaban que mis pedidos se rechazaban porque para Directa24 mis datos bancarios estaban incorrectos. Pero pude conversar con los de Directa24 en Facebook y ellos me dijeron que eso era falso, que para ellos yo nunca he hecho ningún retiro, y que Bet90 siempre fue la que rechazó mis retiros.

Después probé con Mifinity...está como forma de pago pero no se puede ni depositar ni retirar.

Esta última semana intenté por FTN (tokens). Deposité por ese medio, aposté e hice la solicitud de retiro (El 5 de Junio), siendo aprobada en 12 horas y finalmente pude retirar 10 USD. Después de 24 horas de mi primera solicitud por FTN, volví a solicitar un retiro (El 6 de Junio), y ese es el que aún no ha sido aprobado. Los del chat me reenviaron los detalles de mi transacción y supuestamente para ellos mi solicitud de retiro fue hecha el 7 de junio...lo cual es falso..fue hecha el 6 de Junio. Y como sus políticas de retiro es que se procesan hasta máximo 3 días hábiles, ese plazo se cumplía hoy Viernes, pero como su sistema tiene cambiado el día (supuestamente), ahora quedó para el lunes. Además, argumentaron de que el proveedor de pagos tiene un horario internacional, y que por eso tiene el día cambiado (7 de junio)...Lo cual es falso porque mi 1er retiro se solicitó el 5 de junio a la misma hora (16:00pm) y ahi a ellos si les refleja como que también fue el 5 de Junio. Estoy muy cansado de tantas excusas y quisiera que el representante de Bet90 casino hable con los encargados del área financiera para que ya me aprueben mi retiro.

En las imágenes pueden ver que mi cuenta está verificada y las veces que me han rechazado los retiros, lo cual es el motivo de mi desconfianza a pesar de que por lo menos me han validado 1 retiro, puesto que habiendo tantos casos de problemas en los retiros, parece que a Bet90 le gusta retener el dinero de las ganancias lo más que puedan...

Dear alvaro3120,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

As I showed in the images, Bet90 has been rejecting my withdrawals for 3 weeks... It has barely approved 1 withdrawal... conveniently of a very low amount (10 USD). That is why I would like help from you and the bet90 casino staff as soon as possible...since, although it is true my last request was 3 days ago, I have been having this problem with bet90 for much longer...recurring to various withdrawal methods.

Tal como mostré en las imágenes, Bet90 viene rechazando mis retiros por 3 semanas... Apenas ha aprobado 1 retiro... convenientemente de un monto muy bajo (10 USD). Por eso es que quisiera la ayuda de parte suya y del personal de bet90 casino lo más pronto posible...puesto que si bien es cierto mi ultima solicitud fue hace 3 días, llevo mucho más tiempo con este problema con bet90...recurriendo a varios métodos de retiro..

Good morning. I want to update this complaint positively as Bet90 already approved my withdrawal. They told me they would approve me this week and they did. Thank you very much because your page served me as a guide and to have confidence in the payment. I would like to emphasize and recommend that you also welcome complaints about sports betting, as there are a considerable number of cases of problems with withdrawals and it would be very good for them to receive your help with them and for that it is not necessary to have experience in that type of betting... Since the most useful thing is to allow the presentation of the case and for the bookmaker's staff to be present, as I have seen with Bet90.

Buenos días. Quiero actualizar esta queja positivamente ya que Bet90 ya me aprobó el retiro. Me dijeron que me aprobarían esta semana y sí lo cumplieron. Muchas gracias porque su página me sirvió como guía y para tener confianza del pago. Quisiera enfatizar y recomendar que también acojan quejas sobre apuestas deportivas, ya que hay un número considerable de casos de problemas con retiros y les haría muy bien recibir su ayuda con ellos y para eso no es necesario tener experiencia en ese tipo de apuestas...ya que más sirve es permitir la exposición del caso y que el personal de la casa de apuestas se haga presente, tal como he visto con Bet90.

Thank you very much for the update, alvaro3120. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good night

Yes... the withdrawal was successful... I received the money in the time that Bet90 had told me. I used the payment method called FTN, so I received the money on Fastex Exchange...From there I transferred the money to Binance and using P2P I was able to get the money in my bank account.

Buenas noches

Si...el retiro fue exitoso..recibí el dinero en el tiempo que Bet90 me había manifestado. Usé el método de pago llamado FTN, por lo que recibí el dinero en Fastex Exchange...De ahí transferí el dinero a Binance y usando P2P pude obtener el dinero en mi cuenta bancaria.

Dear alvaro3120,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru