BET90 Casino - 選手の退会が遅れました。

Made a withdrawal 11.10.22 and nothing happens. Bet90 says it is because of technical trouble. I do not believe in that. I hear mates get their withdrawals. But they dont have so large withdrawals as me. 1 month now and still not processed. This is not good enough

Dear emelian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

The withdrawal is still pending in my account and not processed.

They claim technical trouble as reason. But I know people has got withdrawals to mifinity with lesser amounts.

I dont believe in that at all. My account is fully verified and have made withdrawals before.

See attached picture what their customerervice says

Thank you very much, emelian, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello emelian,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to inviteBET90 Casino to join the conversation and participate in the resolution of this complaint.

Dear BET90 Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Hi everyone,

There is still some delays on withdrawals. The player can have a look at the following link, where he can find some official announcement information and company updates. I hope this clariefies the situation a little. I know it is very frustarting to wait for the money, but please note - things are worked on and will be fixed soon.

https://oddsen.nu/nyhet/spinbookie-og-bet90-gjoer-store-endringer-i-ledelsen/7596

I cannot give any other information than this, I am afraid.

Regards

Franzi

Thank you, BET90 Casino, for clarifying the situation.

I will now extend the timer for an additional 7 days, please continue to keep us updated on any developments.

emelian, please, let us know if you receive the payment during this period.

Thank you both.

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

After your last threat Bet90 now has paid me my money.

You can now close this complaint

Dear emelian,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas