Betbaba Casino - 選手の退会が遅れました。

On the site where I have serious investments that I play actively, I made money while I was in my investment account of 6000 TL with my 1000 TL loss bonus and 7000 TL in total, I do not pay, I have screenshots, can you help?

Dear elifkaratas35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawals have been pending since August 10?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello there

They sent 50000.00 TL and deleted the remaining balance

I had a lot of shots, no problem

They do not accept that I won while there is an investment bonus with a loss bonus.

I won 1000 TL loss bonus with 6000 TL investment money

Thank you very much for your reply, elifkaratas35. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent an email, can you check?

Do I understand correctly that you have only received 50000.00 TL? Could you please post here the link to the bonus you played with?

Moreover, I still haven't received the required communication between you and the casino. Have you received any explanation from the casino regarding this situation?

yes I only bought 50000.00 TL

The casino said you won with the loss bonus, we gave 50000.00 TL because we love you, but they said it's not your right.

betbaba says:

Miss Elif , more than the right amount has been transferred to you, please, because you really won from your lost bonus.

I checked the loss bonus conditions and I found this:

"5. You can withdraw the maximum amount of your lost bonus that you have lost . When you request a withdrawal, the amount transferred to your account as a loss bonus will be deducted from the amount you want to withdraw, and your transaction will be executed."

Unfortunately, some bonuses have a maximum cashout limit, which means that after you finish playing with the bonus, there is a specific (maximum) amount of winnings that can be withdrawn. As long as the casino states this fact in the T&Cs, we cannot penalize it nor we can ask the casino to pay the full amount of winnings.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Dear elifkaratas35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1000 lost 6000 I won with a total of 7000

To my understanding, this means that you were able to withdraw even more than you should have according to the bonus term. I am afraid that there is not much more we could do for you in this case.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.