Betfair Casino - プレイヤーのアカウントが理由なく閉鎖されました。

Hello

I registered in betfair, I made deposit about 190€ and played until I accumulated 730€, during play my account was verified already however on random day they suspended my account due unknown reason and since over 2 weeks they can't provide me any explanation why or what do I have to do to unlock it.

Hello mau4msjer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfaie Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear mau4msjer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.